Terms and conditions
About Haget
The company is based in Stockholm. The company's postal address is Tideliusgränd 9, 118 69 Stockholm.
If you wish to get in touch with us, please send an email to info@haget.co with your case and your contact details, and we will get back to you shortly.
The company is based in Stockholm. The company's postal address is Tideliusgränd 9, 118 69 Stockholm.
If you wish to get in touch with us, please send an email to info@haget.co with your case and your contact details, and we will get back to you shortly.
Haget Clothing AB
SE559394522201
SE559394522201
Ordering
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all information about the products, price, billing address and delivery address.
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation, you will find all information about the products, price, billing address and delivery address.
If there is an error in the order confirmation, you must contact us immediately by email at info@haget.co.
Delivery
Our normal delivery time is 1 to 4 days. Orders placed during weekends are sent on the following Monday at the earliest.
Our normal delivery time is 1 to 4 days. Orders placed during weekends are sent on the following Monday at the earliest.
If delays in delivery should occur without us notifying you of a longer delivery time, please contact us at info@haget.co.
Uncollected parcels
We reserve the right to charge a fee of 20 EUR or 150 DKK if a parcel is not collected and is returned to us. The fee is charged to cover shipping, return and handling costs.
Uncollected parcels
We reserve the right to charge a fee of 20 EUR or 150 DKK if a parcel is not collected and is returned to us. The fee is charged to cover shipping, return and handling costs.
Prices
All prices in the store are stated in EUR and include applicable taxes and fees shown at checkout.
All prices in the store are stated in EUR and include applicable taxes and fees shown at checkout.
We reserve the right to make price changes caused by supplier price changes, misprints in the price list and inaccuracies in prices due to incorrect information. We reserve the right to adjust the price in the event of obvious errors.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14 day right of withdrawal from the time you have received your order.
When purchasing goods on the website, you as a customer have a statutory 14 day right of withdrawal from the time you have received your order.
Returns
To register a return, please go to our Return portal.
Enter your order number and email address to find your order. Once the return has been registered, you will be able to create a DHL return label in the return portal.
A return fee will apply and is shown in the return portal before the return is completed. The return fee will be deducted from your refund.
You must return the item or items within 14 days after registering the return.
Once we have received and inspected the return, we will process your refund within 14 days.
When returning part of an order that included a quantity discount, the price of the remaining item or items will be adjusted to the regular price. The refunded amount will be calculated accordingly.
We want you to be able to try on the swim shorts to ensure the right fit. However, it is important that they are only tried on and that their condition remains unchanged for the return to be valid.
If you have any questions, please contact us at info@haget.co.
To register a return, please go to our Return portal.
Enter your order number and email address to find your order. Once the return has been registered, you will be able to create a DHL return label in the return portal.
A return fee will apply and is shown in the return portal before the return is completed. The return fee will be deducted from your refund.
You must return the item or items within 14 days after registering the return.
Once we have received and inspected the return, we will process your refund within 14 days.
When returning part of an order that included a quantity discount, the price of the remaining item or items will be adjusted to the regular price. The refunded amount will be calculated accordingly.
We want you to be able to try on the swim shorts to ensure the right fit. However, it is important that they are only tried on and that their condition remains unchanged for the return to be valid.
If you have any questions, please contact us at info@haget.co.
Claims and complaints
We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent as soon as possible after the defect has been discovered.
How do you proceed with a complaint?
Any errors or defects must always be reported to info@haget.co. Please include your name, address, email address, order number and a description of the error.
Any errors or defects must always be reported to info@haget.co. Please include your name, address, email address, order number and a description of the error.
If we are unable to remedy the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for the return shipping cost in the event of approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with applicable consumer protection legislation.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays or errors as a result of circumstances beyond the company's control. These circumstances may include, for example, labour conflicts, fire, war, authority decisions or reduced or non existent delivery from a supplier.
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays or errors as a result of circumstances beyond the company's control. These circumstances may include, for example, labour conflicts, fire, war, authority decisions or reduced or non existent delivery from a supplier.
Furthermore, no responsibility is taken for any changes to products or product characteristics made by the respective supplier, or for other factors beyond our control.
Product information
We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images reflect the exact appearance of the products, as certain colour differences may occur depending on the monitor, photo quality and resolution. We always do our best to display the products as accurately as possible.
We reserve the right for any typographical errors on this website and for products being sold out. We do not guarantee that the images reflect the exact appearance of the products, as certain colour differences may occur depending on the monitor, photo quality and resolution. We always do our best to display the products as accurately as possible.
Information about cookies
According to legislation on electronic information, visitors to a website must be informed that cookies are used. A cookie is a small text file that the website you visit requests to save on your computer in order to provide access to various functions. It is possible to set your browser to automatically refuse cookies.
According to legislation on electronic information, visitors to a website must be informed that cookies are used. A cookie is a small text file that the website you visit requests to save on your computer in order to provide access to various functions. It is possible to set your browser to automatically refuse cookies.
Personal data
By shopping at Haget, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
By shopping at Haget, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
Haget is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us in order to handle your order and, in cases where you have requested newsletters or promotional offers, to adapt marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the General Data Protection Regulation GDPR.
What is personal data?
Personal data is all information that can be directly or indirectly attributed to a natural person.
Personal data is all information that can be directly or indirectly attributed to a natural person.
What information do we store?
In order to handle your order and answer questions related to your order, we store your first name, last name, address, telephone number, email address, IP address and purchase history.
In order to handle your order and answer questions related to your order, we store your first name, last name, address, telephone number, email address, IP address and purchase history.
Your data is stored for as long as we have a legal basis to process it, for example to fulfil the agreement between us or to comply with a legal obligation such as accounting legislation.
Legal basis
In connection with a purchase, your personal data is processed in order to fulfil the agreement with you.
In connection with a purchase, your personal data is processed in order to fulfil the agreement with you.
Marketing, campaigns and similar communications are sent with your consent.
What information is shared and for what purpose?
Payment provider
When making a purchase, information is shared with our payment provider. The information stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, a personal identity number may also be stored by the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud.
When making a purchase, information is shared with our payment provider. The information stored is first name, last name, address, email address and telephone number. If you choose to pay by invoice, a personal identity number may also be stored by the payment provider. The information is stored in order to complete the purchase and to protect the parties against fraud.
The payment providers and payment services we use are: Shopify Payments, Visa, Mastercard, American Express, Maestro, Klarna, Apple Pay, Google Pay and PayPal.
Shipping companies
In order to deliver your order and handle any returns, we need to share certain information with shipping companies. The information shared is first name, last name and address information. Email address and mobile number may also be shared with shipping companies for notification and return handling.
In order to deliver your order and handle any returns, we need to share certain information with shipping companies. The information shared is first name, last name and address information. Email address and mobile number may also be shared with shipping companies for notification and return handling.
The shipping companies we cooperate with are: PostNord and DHL.
Newsletter
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
The right of access
You have the right to receive an extract of all information we hold about you. Extracts are delivered electronically in a readable format.
You have the right to receive an extract of all information we hold about you. Extracts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can at any time request that data relating to you be deleted. There are exceptions to the right of deletion, for example if the data must be kept in order for us to fulfil a legal obligation, such as accounting legislation.
You can at any time request that data relating to you be deleted. There are exceptions to the right of deletion, for example if the data must be kept in order for us to fulfil a legal obligation, such as accounting legislation.
Responsible for data protection
Haget is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
Haget is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
This is how we protect your personal data
We use industry standards such as SSL/TLS and one way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
We use industry standards such as SSL/TLS and one way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure manner.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
If a dispute cannot be resolved in agreement between the company's customer service and the customer, you as a customer may contact the relevant dispute resolution body.
If a dispute cannot be resolved in agreement between the company's customer service and the customer, you as a customer may contact the relevant dispute resolution body.
In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.